Report a Bug
Found something broken? Include steps to reproduce and screenshots if possible.
Support Hours
Sunday – Thursday
9:00 AM – 6:00 PM (BST, UTC+6)
Friday – Saturday
Closed (Weekend)
Critical Issues
Monitored outside business hours
Expected Response Times
< 4 hrs
Critical
Service down or data loss
< 12 hrs
High
Feature broken, workaround exists
< 24 hrs
Normal
Questions, requests, minor issues
Before You Contact Us
To help us resolve your issue faster, please include:
- Your organization name and the business unit affected
- A clear description of the issue or question
- Steps to reproduce (for bugs)
- Screenshots or screen recordings, if applicable
- The device and browser (or app version) you are using
Account & Billing
For account changes, subscription inquiries, or billing questions, contact us at hello@periscopelabs.io with the subject line "Account: [Your Organization Name]."
To request deletion of your user account, visit our Account Deletion page.